Terms and Conditions

TERMS AND CONDITIONS OF USE – LACAI.NET PLATFORM

Last updated: May 7, 2026

ARTICLE 1. INTRODUCTION, OWNERSHIP, AND PURPOSE OF THIS DOCUMENT

1.1. This document (“Terms and Conditions,” “Agreement,” or “Document”) sets forth the detailed legal framework, rules, rights, and obligations applicable to accessing, visiting, and using the lacai.net platform (“Platform” or “Site”).

1.2. The Platform is the exclusive property of AER GRUP INT, a company with its registered office in Romania, Bucharest, Sector 2, 133 Dacia Boulevard, Floor D, registered with the Trade Registry under No. J2026019204000, Unique Registration Code 54318055, hereinafter referred to as the “Administrator,” “Company,” or “We.”

1.3. By creating a user account, accessing, browsing, or using any features of the Platform, you expressly, unequivocally, and irrevocably confirm that you have read, understood, and fully accepted the provisions of this document. If you do not agree to these Terms, please immediately stop using the Platform.

1.4. To facilitate access for international users, the Platform may use modules, plugins, or translation tools (e.g., Weglot) to display the Site’s content, including these Terms and Conditions, in multiple languages. The User understands and agrees that these translations are provided solely for informational and convenience purposes. In the event of any discrepancy, inconsistency, ambiguity, or difference in interpretation between the Romanian-language version of this Document and any other version translated into another language (whether translated automatically or manually), the Romanian-language version shall prevail and shall be the only one with legally binding and enforceable effect between the parties.

ARTICLE 2. DEFINITIONS AND TERMS (GLOSSARY)

Throughout this Document, capitalized terms shall have the following meanings, unless the context requires otherwise:

• La Cai (Platform / Website) – The online store, community, directories, and digital ecosystem hosted at lacai.net and its subdomains, including any future mobile apps.
• User – Any individual over the age of 18 or legal entity registered on the Site who, by completing the account creation process, has agreed to the site-specific terms set forth in the General Terms and Conditions section.
• User – Any individual over the age of 18 or any legal entity that has or gains access to the Content through any means of communication made available by the Administrator.
• Buyer – Any individual over the age of 18, legal entity, or other legal entity that creates an Account on the Site and places an Order or makes a Reservation.
• Seller – The Administrator (AER GRUP INT) or any partner/professional listed in the Platform’s Marketplace or Directories. Seller status is automatically assigned to any Platform User upon successful completion of payment for any type of Subscription. Acquiring the role of Seller does not imply an obligation to sell, but confers the technical ability and legal right to list Goods or Services, subject to specific restrictions.
• Service Provider – Any natural person (who has reached the age of 18) or legal entity that holds a user account on the La cai Platform and uses its technical features for the purpose of offering, promoting, listing, or providing services to Customers in accordance with the role held on the platform. The status of Service Provider is acquired by being assigned the role of “Seller” (with the exception of the “member” role, which, although assigned the role of seller, does not constitute a “service provider”). The Service Provider acts as an independent contractor and is not an employee, agent, or partner of the Platform. They are solely responsible for the content they publish, for holding the necessary qualifications, and for fulfilling all legal and tax obligations arising from their activity.
• Nickname / Alias – A pseudonym that allows a specific User to post Content on the Site, typically used as a brand name on social media (e.g., @BrandName) to facilitate recognition on the Platform.
• Account – The section of the Site consisting of an email address and a password that allows users to interact with the Platform, manage their public/private profile, and place Orders, and which contains their order history.
• Subscription – The recurring payment service offered by lacai.net, structured into various pricing plans and access levels (e.g., for Members, Professionals, Business, etc.), as detailed on the service overview pages and at the time of completing the Order.
• Subscription Price – The cost of the selected pricing plan (expressed in euros), representing the net amount owed to the Administrator, plus applicable VAT based on tax laws and the Buyer’s country of residence, calculated at checkout.
• Goods and Services – Any physical product (e.g., equipment), digital product, service provided in person or online (e.g., riding lessons, consultations, transportation), or listing posted on the Site.
• My Cart – A section of the Account that allows the Buyer to add Goods or Services they wish to purchase at a later time.
• Order – An electronic document serving as a means of communication between the Seller and the Buyer, through which the Buyer expresses a firm intention to purchase.
• Contract – Refers to the distance contract entered into, as applicable, either between the Administrator and the Customer (for Subscriptions) or directly between the Seller and the Buyer (for Goods/Services), without the parties being physically present at the same time.
• Transaction – The collection or refund of an amount resulting from a sale, using the services of an authorized payment processor (e.g., Stripe).
• Illegal Content – Any Content that violates applicable laws (e.g., hate speech, terrorism, fraud, cruelty to animals).
• Review / Rating / Comment – Forms of written evaluation and quantitative assessment (stars) based on personal experience. The platform allows users to add reviews, but does not guarantee that all published reviews come exclusively from consumers who have actually used or purchased the product/service; the responsibility for moderating and reporting fake reviews falls on the users.
• Safe Product / Hazardous Product – European classifications regarding the safety of physical goods sold (e.g., harnesses, machinery).

ARTICLE 3. CONTRACTUAL DOCUMENTS, SALES, AND ONLINE INTERACTION

3.1. Conclusion of the Contract and Communication

3.1.1. The Customer/Buyer may place Orders on the Site by adding the desired Goods (equipment, harnesses), Services (riding lessons, transportation), or Subscriptions (lacai.net subscriptions) to the shopping cart, and then finalize the Order by making payment via one of the expressly indicated methods (Stripe). Once added to the shopping cart, a Good, a Service, or a Subscription is available for purchase to the extent that there is stock or calendar availability for it. Adding an item to the cart, without finalizing the Order, does not result in the registration of an order, nor does it automatically reserve the Good/Service.

3.1.2. By completing the Order, the Buyer acknowledges that all information provided by them, which is necessary for the purchase process, is accurate, complete, and true as of the date the Order is placed. We emphasize that the use of false information violates the “Zero Anonymity” principle.

3.1.3. By completing the Order, the Buyer agrees that the Administrator or the Seller (depending on the type of purchase) may contact the Buyer by any available or agreed-upon means (email, phone, private messaging) in any situation where it is necessary to contact the Buyer.

3.1.4. By placing an Order on the Site, the Buyer agrees to the form of communication (by phone or email) through which the Seller conducts its business operations. The notification received by the Buyer after placing the Order is for informational purposes only and does not constitute acceptance of the Order. The contract is deemed concluded between the Seller and the Buyer upon the Buyer’s receipt of the final shipping confirmation or the firm confirmation of the provision of the reserved service.

3.1.5. Cancellation of the Order: The Seller (or the Administrator) may cancel an Order placed by the Buyer, following prior notice, without any further obligation of either party to the other or without either party being entitled to claim damages from the other in the following cases:

• A) the Buyer’s card-issuing bank does not accept the transaction, in the case of online payment;
• B) the transaction being voided by the card processor approved by lacai.net (e.g., Stripe), in the case of online payments;
• C) the information provided by the Customer/Buyer on the Website is incomplete and/or incorrect;
• D) Unexpected unavailability of the service in the Professional’s booking calendar or stock depletion at the Marketplace partner.

3.2. Right to Modify the Order

For valid reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If the Seller changes the quantity, it will notify the Buyer and refund any overpayment, without the Buyer being entitled to claim damages.

3.3. Interaction and Private Messaging with the Seller

Direct communication with the Seller (Professional, Supplier, Stud Farm, etc.) can be conducted using the Private Messaging System integrated into the Platform or via the public contact information displayed on their profile. The Seller has complete freedom to manage received messages and set their own response time. The Platform Administrator acts solely as a provider of the technical messaging solution; it does not monitor private conversations and assumes no responsibility for response times, the accuracy, or the effects of professional advice communicated privately between Users.

3.4. Social Community, Followers, and Activity Feed

The platform offers social media-specific interaction features, allowing Users to follow one another (a “Followers” system) and to post updates, status messages, or images that appear in a community activity feed (“Social Activity”).

• No Manipulative Algorithms: Unlike traditional social media platforms, the activity feed on lacai.net is displayed organically and chronologically. The platform does not use algorithms based on profiling or artificial intelligence to sort, hide, prioritize, or manipulate the content displayed. Your visual experience is transparent and is dictated exclusively by the people and entities you choose to follow directly.
• Responsibility for User-Generated Content: Any text, image, or update posted in this feed constitutes User-Generated Content (UGC). The administrator does not pre-screen these posts. Full responsibility for the legality, morality, and copyright of the content lies exclusively with its author, to whom all rules of conduct (Anti-Abuse) in this Document apply.

3.5. Security Systems (CAPTCHA)

In the event of unusually high traffic volume, the Administrator reserves the right to require Users to manually enter CAPTCHA verification codes in order to protect the databases.

3.6. Bank and Conversion Fees

In the case of online payments, the Seller/Administrator is not and cannot be held liable for any currency conversion fees charged by the bank that issued the Buyer’s card (as the payment is denominated in euros).

3.7. Description of the Goods

The information used to describe the Goods and/or Services (static/dynamic images/multimedia presentations) does not constitute a contractual obligation of “perfect conformity,” as it is used solely for presentation and illustrative purposes.

ARTICLE 4. ACCESS, REGISTRATION, AND “ZERO ANONYMITY”

4.1. Data Management and Real Identity

The platform operates on a strict “Zero Anonymity” policy . Use of the site is contingent upon the User providing their real and verifiable identity. Creating fake accounts or impersonating other individuals or legal entities is strictly prohibited. Discovery of such practices will result in the immediate suspension of the Account.

4.2. Minors' Accounts

These services are intended exclusively for individuals who are at least 18 years of age. An account for a minor may only be created by the minor’s legal representative, who assumes full legal and financial responsibility for all of the minor’s actions on the platform.

4.3. Profile Completeness: In order to gain access to certain features of the Site, the Administrator may require that the User complete their profile in full (100%) by providing all the information requested during the registration process or in the Account settings. The Administrator reserves the right to modify the list of restricted features at any time based on the profile completion level.

4.4. User Identification and Profile Validation (Legal Entities and Professionals):

To ensure the integrity of the Platform and compliance with the “Zero Anonymity” rule, the creation of a Professional or Organization account is subject to the provision of the following mandatory information, including but not limited to:

• The first and last name of the designated person/representative;
• Role within the organization;
• The entity's Unique Registration Code (CUI);
• The organization's official email address.

4.5. Supporting Documents and Security Policy:

Where required by the nature of the role, the Administrator will request the upload of documents certifying the entity’s incorporation or the representative’s status as an authorized person.

• These documents are used solely for the Administrator to visually verify compliance.
• As soon as the validation process is complete (whether the account is approved or rejected), the uploaded files (photos/PDFs) will be permanently and irrevocably deleted from the Platform’s servers.
• lacai.net does not archive or retain copies of these supporting documents; the user is solely responsible for retaining the originals.

4.6. Validation of Professional Qualifications: For roles that involve the provision of specialized services (e.g., Professional), the User is required to provide information regarding diplomas/certificates of qualification and to upload a copy of them.

• Restricted Access: The user understands and agrees that these sensitive documents (copies of diplomas) are not publicly visible on the profile and are accessible only to the platform administrator for the purpose of verifying the authenticity of the declared qualifications.
• Purpose of data collection: This measure is necessary to ensure the quality of the services offered on the platform and to protect other users from false claims regarding professional qualifications.
• Application of the Security Rule: The same rule applies to diplomas: once the Administrator has confirmed that the diploma is valid, the uploaded file is permanently deleted from the server, and only the “Verified Account” or “Confirmed Qualification” label (checkmark) remains on the profile.

ARTICLE 5. THE ROLE SYSTEM AND THE RULE AGAINST HOLDING MULTIPLE POSITIONS

5.1. Basic Roles

The platform operates with a complex profiling ecosystem, defining core roles (e.g., Member, Professional, Supplier, Stud Farm, NGO, Cavalry Unit, etc.), a list that can be expanded at any time by the Administrator.

5.2. The Non-Cumulation Rule

To ensure clarity in the directory, core roles cannot be combined within a single account. If you wish to hold two distinct core roles (e.g., “Enthusiast” and “Veterinary Clinic”), you are required to create separate accounts (using different email addresses).

5.3. Functional Roles

Operational statuses, such as “Marketplace Seller” or “Forum Member,” are generated by the system as functional roles. These are automatically assigned to your main account, giving you the freedom to sell or communicate from the same main account.

ARTICLE 6. ACCOUNT VERIFICATION (KYC) AND DISCLAIMER

6.1. The Validation Process

To unlock commercial features, most roles (with the exception of the basic “Member” role) must go through a verification process by uploading documents such as: CUI, operating licenses, academic diplomas, or professional certifications.

6.2. Express Disclaimer Regarding the Accuracy of Documents

We expressly inform you that the Administrator (lacai.net) is NOT and cannot be held liable for the accuracy, authenticity, or legal validity of the documents, diplomas, or certificates uploaded by Users. The platform requests this information solely in its capacity as a facilitator of transparency. We do not have the legal means to verify these documents directly with state authorities. All civil and criminal liability for forgery or the unauthorized practice of a profession rests solely with the Client who uploads and uses the respective documents.

ARTICLE 7. RIGHT OF USE, CONDUCT, AND PROHIBITED ACTIONS (ANTI-ABUSE)

7.1. Expanded List of Prohibited Actions

Misuse of the Site is strictly prohibited. By creating an Account, you agree not to do the following:

• a. Placing multiple orders for the purpose of harassment;
• b. Providing false or inaccurate information, or using fictitious identities;
• c. Reverse Engineering: Copying, decompiling, or attempting to discover the source code of the Site;
• d. Data Scraping: The use of any robot, algorithm, or automated means to read, extract, or index data from the Site on a large scale;
• e. Attempting to test or scan for vulnerabilities in networks or servers (hacking);
• f. Illegal Content: Posting content that promotes terrorism, racism, xenophobia, hate speech, or violence;
• g. Animal Welfare: The publication of any text, photo, or video that depicts, suggests, presents, or promotes cruelty, abuse, mistreatment, or neglect of animals;
• h. Making public statements that are defamatory, slanderous, or abusive toward the Administrator, its employees, or its partners.

7.2. Corrective Actions, Proportionality, and Sanctions (According to the DSA)

In the event of non-compliance with the rules, the Administrator will take corrective action:

• Suspension or permanent closure of the Account and prohibition of re-registration;
• Restricting access to payment modules or to posting Ads/Reviews;
• Removing illegal content or offensive comments from view.

The decision to impose sanctions is made by a human operator (not an automated system) and will be proportionate, taking into account the frequency of the violations, their severity (e.g., cruelty results in immediate suspension), and the perpetrator’s intent.

ARTICLE 8. RULES GOVERNING COMMERCIAL ACTIVITIES AND ADVERTISEMENTS

8.1. Marketplace: New Products vs. Second-Hand

• Product and Logistics Providers: These are the only entities authorized to list and sell new products through the Marketplace.
• Other Roles (Members, Professionals, Breeders, etc.): They may use the Marketplace exclusively for selling secondhand items and products.

8.2. Listings for Goods and Products Subject to Special Regulations

For items that cannot be purchased with a single click (e.g., horse transporters, trailers, heavy machinery, competition obstacles): new products may only be advertised by Product Suppliers, while other users may post only second-hand listings.

8.3. Rules for Posting Horse Sales Listings

• Visual Content: Images or videos of an obscene or inappropriate nature are prohibited.
• Accurate Information: The seller agrees to provide accurate personal information (age, gender, race, passport number, medical history).
• Disclaimer: The platform does not physically inspect the animals. The user posting the ad bears full legal responsibility for the accuracy of the information.

8.4. Booking and Service Provision

For any scheduling of lessons, consultations, or transportation, users who enter data, prices, and availability into the system are solely responsible for the content of that information and for providing the services according to the schedule. The administrator acts strictly as a provider of technical infrastructure (intermediary).

8.5. Brokerage Fees for Online Appointments:

The Platform provides Professionals with the technical infrastructure for managing appointments. For each booking completed and paid for through the Platform’s internal scheduling system, the Administrator (lacai.net) will retain an infrastructure usage fee equal to 10% of the gross value of the service. Payment is made automatically through the integrated payment processor’s split-payment system, with the remaining 90% directed to the Professional. The Professional remains solely responsible for fulfilling tax obligations in accordance with applicable law (including European DAC7 regulations).

ARTICLE 9. BUSINESS MODEL: SUBSCRIPTIONS, RATES, AND BILLING

9.1. Payments and Taxes (VAT)

The prices shown for Subscriptions are net amounts. The total amount due will be calculated automatically at checkout, with the applicable Value Added Tax (VAT) rate for the Buyer’s country of residence added (OSS regime).

9.2. Payment Processing

To ensure secure processing, we use authorized payment processors (e.g., Stripe). The user agrees to the automatic renewal of the subscription upon expiration of the billing cycle, until explicitly canceled via the admin panel.

9.3. Split Payment and Tax Liability (DAC7)

For transactions on the Marketplace/Booking, the system (Stripe Connect) automatically splits the amounts, deducting the Platform’s commission and transferring the remainder to the Seller. Sellers are solely and exclusively responsible for reporting their income and paying taxes. In accordance with the European DAC7 Directive, the payment processor automatically reports the income generated to the tax authorities.

ARTICLE 10. TRIAL, CANCELLATION, AND REFUND POLICY

10.1. Platform Subscriptions (SaaS)

• Trial: The platform may offer a free trial period, as specified at checkout. The customer may cancel at any time during this period without being charged.
• Non-refundable payments: If the subscription is not canceled by the end of the trial period, the recurring payment will be processed automatically. From that point on, the amount charged becomes strictly and irrevocably non-refundable. No pro-rata refunds will be issued.

10.2. Cancellation of Service Reservations and Refunds

To protect service providers' time, the 48-hour rule applies:

• Cancellations made more than 48 hours before the service are eligible for a full refund.
• Cancellations made less than 48 hours before the event, as well as no-shows, are strictly non-refundable. The amounts are retained to cover the Seller’s logistics costs.

Customers have up to 24 hours after the appointment is completed to file a dispute regarding the quality of service. After this period, the funds are permanently transferred to the service provider.

ARTICLE 11. RIGHT OF WITHDRAWAL (14-DAY RETURN POLICY – B2C PHYSICAL GOODS) AND WARRANTIES

11.1. Return Period: For Marketplace transactions involving physical products sold by a Professional to an individual, the Buyer has the legal right (Government Emergency Ordinance 34/2014) to return the item within 14 calendar days of receipt, without providing a reason.

11.2. Exceptions to Returns: The following items cannot be returned: personalized or custom-made goods, perishable goods, and sealed goods that have been unsealed and cannot be returned for reasons of health protection, biosecurity, or hygiene (e.g., supplements, medications, certain types of harnesses that come into direct contact with the skin).

11.3. Warranties: All new physical goods sold by Professionals/Suppliers through the Marketplace are covered by a statutory warranty of conformity, in accordance with applicable European and national laws. The responsibility for honoring the warranty, repairing, or replacing the product rests solely with the Seller who listed the product.

ARTICLE 12. INTELLECTUAL PROPERTY AND THIRD-PARTY INFRASTRUCTURE

12.1. Protection of the Business Model

12.1.1. The Content, as defined in the preamble to this Document, including but not limited to logos, stylized representations, trademarks, static images, dynamic images, text, databases, role structures, business logic (know-how) and/or multimedia content presented on the Site, are the exclusive property of AER GRUP INT (lacai.net), which reserves all rights obtained in this regard directly or indirectly (through licenses for use and/or publication).

12.1.2. The Customer/Purchaser/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, or include any Content in any context other than the one originally intended by lacai.net, include any Content outside the Site, remove any marks indicating the Administrator’s copyright in the Content, or participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the Content, except with the Administrator’s express written consent.

12.1.3. Any Content to which the Customer/Purchaser/User has and/or obtains access by any means is subject to this Document, provided that such Content is not accompanied by a specific and valid user agreement entered into between the Administrator and the Customer/Purchaser/User, and without any implied or express warranty from the Administrator regarding such Content.

12.1.4. The Customer/Buyer/User may copy, transfer, and/or use Content solely for personal or non-commercial purposes, provided that such use does not conflict with the provisions of this Document or the Platform’s business model.

12.1.5. If the Administrator grants the Client/Buyer/User the right to use, in the manner described in a separate user agreement, certain content to which the Client/Buyer/User has or obtains access, this right extends only to the content or contents defined in the agreement, only for the duration of the existence of such content on the site or for the period defined in the agreement.

12.1.6. No Content transmitted to the Customer, User, or Buyer through any means of communication (electronic, telephone, etc.) or obtained by them through access, visitation, and/or viewing constitutes a contractual obligation on the part of the Administrator and/or its employee who facilitated the transfer of the Content.

12.1.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the accompanying user agreement, if any, is prohibited. The use of any automated systems, such as data scraping or reverse engineering, on the platform is strictly prohibited.

12.2. Cloud Providers and CDN Networks

Media content and documents stored in private areas (“Health Journal”) are processed and delivered through third-party cloud and CDN infrastructure providers (e.g., Bunny.net). Any action to delete a file from the user interface results in its permanent removal from these external networks.

12.3. Automation Systems

The platform integrates with external systems (e.g., Make.com, Documentero) to dynamically generate brochures or resumes based on the user’s profile. The administrator ensures the technical functionality, but the user is solely responsible for the information printed in these documents.

ARTICLE 13. RIGHT OF WITHDRAWAL AND RETURN POLICY IN AN INTERNATIONAL CONTEXT

13.1. International Scope and Seller Autonomy Because the lacai.net Platform operates globally, transactions conducted through the Marketplace or Booking sections constitute contracts entered into directly between the Seller and the Buyer. Therefore, each Seller has the freedom and exclusive obligation to establish, draft, and display their own “Return, Cancellation, and Refund Policy” on their profile page or in the specific description of the Good/Service.

13.2. Compliance with Local and International Laws The Seller assumes full responsibility for ensuring that its business practices comply with the applicable laws in its jurisdiction and in the Buyer’s jurisdiction:

• a. Transactions within the European Union (B2C): If the Seller is a legal entity (Professional), and the Buyer is a natural person (Consumer) residing in the European Union, the Seller is legally obligated to comply with the European Directives on consumer rights (including the right of withdrawal within 14 calendar days for physical goods, subject to applicable legal exceptions).
• b. Transactions outside the European Union / Second-hand Transactions: The right of return and refund is governed exclusively by the commercial policies posted by the Seller on their profile or by the national laws applicable to the transaction in question.

13.3. Default Application of Platform Rules If a Seller fails to publish its own return or cancellation policy, the following standard Platform rules will apply by default to protect the Buyer:

• Service Reservations (Booking): Cancellations made less than 48 hours before the event are non-refundable.
• Dispute Resolution: In the event of a dispute regarding a return, if the Seller’s policy is unclear or clearly violates the consumer protection laws applicable to the Buyer, the applicable laws shall prevail.

13.4. General Exceptions (Non-Returnable Items) Regardless of the Seller’s policy or the applicable jurisdiction, the following categories cannot be returned through the Platform’s infrastructure:

• laca.net Subscriptions: After the trial period expires, recurring payments to the Administrator are strictly non-refundable.
• Excluded hygiene/customized goods: Custom-made products or unsealed goods that pose biosecurity and hygiene risks (e.g., veterinary supplements, used harnesses).

13.5. Disclaimer: The Platform Administrator (lacai.net) is not a party to the sales contract between Users. Consequently, the Administrator does not manage return logistics, does not arbitrate commercial disputes between the parties, and does not make direct refunds from its own funds for transactions on the Marketplace; its involvement is limited exclusively to technical facilitation through the payment processor (Stripe), to the extent that this is possible.

ARTICLE 14. LIMITATION OF LIABILITY (ECVESTRU ECOSYSTEM DISCLAIMER)

The platform operates solely as an information society service provider. We are not the employer or veterinarian of any Client. AER GRUP INT is fully exempt from liability in the following situations:

14.1. Liability Regarding Transactions and Animals

The Platform does not guarantee the quality of the products, the health of the animals being traded, their sporting history, or the accuracy of the X-rays uploaded by the Seller. The quality and safety of the booked services (training, transportation, equestrian tourism) are the sole responsibility of the Professional. Equestrian tourism and sports involve inherent risks; the Platform is not liable for property damage or bodily injury.

14.2. Medical Information and Digital Tools

The digital tools provided by the platform are intended solely for informational and experimental purposes. The AI assistant’s responses do not constitute a veterinary diagnosis. Under no circumstances do these tools REPLACE contacting national emergency services (112) or immediately consulting a licensed veterinarian.

14.3. Administrative Live Chat

The Live Chat support module for technical support (powered by Tawk.to) provides responses based on the availability of human agents, without guaranteeing round-the-clock coverage.

14.4. Limitation of Liability for Third-Party Services: The Administrator is not liable for technical malfunctions of services provided by external partners (e.g., errors in the CookieYes script, interruptions in the Google Analytics service, or inaccuracies in the data provided by Google Search Console). These tools are used “as is” to support the administration of the platform.

15. CONFIDENTIALITY

15.1. lacai.net will keep confidential any information you provide. Such information may be disclosed only under the conditions set forth in this Document.

15.2. The parties agree to maintain the confidentiality of personal data, private messages sent through the platform’s system, and sensitive commercial information. It is prohibited to publish, share, or distribute the contents of Private Messaging to third parties without the other party’s consent.

15.3. By submitting information or materials through this website, you grant the Seller unrestricted and irrevocable access to such information or materials, as well as the right to use, reproduce, display, modify, transmit, and distribute such materials or information. You also agree that the Seller may freely use, for its own benefit, any information, ideas, concepts, know-how, or techniques that you have submitted to us through the Site. Lacai.net shall not be subject to any obligations regarding the confidentiality of the information submitted, unless otherwise specified by applicable law.

16. International Sanctions. Export Controls

16.1. Definitions:

“International sanctions”refer to restrictions and obligations imposed on the governments of certain states, non-state entities, or natural or legal persons, adopted by the UN Security Council, the European Union, other international organizations, or through unilateral decisions by Romania or other states (such as the United States, the United Kingdom, etc.), for the purpose of maintaining international peace and security, preventing and combating terrorism, ensuring respect for human rights and fundamental freedoms, developing and strengthening democracy and the rule of law, and achieving other objectives, in accordance with the goals of the international community, international law, and European Union law.

International sanctions primarily involve the freezing of funds and economic resources, trade restrictions, restrictions on transactions involving dual-use goods and technologies as well as military goods, travel restrictions, restrictions on transportation and communications, and sanctions in the diplomatic, scientific, cultural, or sporting spheres.

“Sanctioned person”means any person who:

1. is included on the lists of designated persons adopted pursuant to legislation on international sanctions and maintained by any relevant entity that has imposed such sanctions;
2. is subject to any legislation regarding international sanctions by virtue of being established or resident in a restricted country, state, or territory;
3. is controlled or owned, directly or indirectly, by one or more of the persons or entities listed in subparagraphs (a) and (b) above.

16.2. By placing an Order, the Buyer represents and warrants, on their own responsibility, that:

1. is not a sanctioned person within the meaning of the legislation on international sanctions, and is not associated with or affiliated with a sanctioned person;
2. will not use the Goods and Services (including, but not limited to, software or other digital products) purchased from the Site for the purpose of proliferating nuclear, biological, or chemical weapons or missiles, or for the purpose of supporting or participating, in any way, in armed conflicts or military wars;
3. agrees not to export, distribute, or transfer in any form, directly or indirectly, as a destination or end use, any Goods or Services purchased on the Site to any country, territory, or to any individual, company, organization, or entity to which such export or access to products is restricted or prohibited, in accordance with international sanctions regulations.

16.3. Furthermore, in the event of the export of products, technologies, or related items subject to special restrictions or embargoes, as listed in the annexes to EU Regulation No. 833/2014 or imposed by UN and OFAC (U.S.) decisions and resolutions, the Buyer undertakes to comply with applicable laws and not to re-export the product(s) to those countries.

16.4. If certain permits or licenses are required for the distribution or subsequent export of the Goods or Services purchased on the Site, the Buyer shall be solely responsible for obtaining them in accordance with legal requirements.

16.5. If the Buyer discovers or has reason to believe that any Goods or Services on the Site are subject to international sanctions, the Buyer must notify lacai.net via the contact methods provided, along with any relevant details.

16.6. We reserve the right to conduct checks or, as appropriate, to request information or clarification, and to suspend, block, or refuse to execute transactions if we have suspicions regarding:

1. The Buyer’s status as a sanctioned person;
2. The existence of Orders relating to Goods or Services that are subject, directly or indirectly, to international Sanctions;
3. The Buyer’s direct or indirect involvement in resale, transfer, or export operations to countries subject to restrictions, embargoes, or similar measures imposed by the EU or any other government bodies applicable to our business;
4. The Buyer’s direct or indirect involvement in resale or export operations to Sanctioned Persons.

16.7. If we become aware of any potential violations of the Terms by you, we reserve the right to investigate such violations. If, following the investigation, we determine that activity in violation of the law has occurred, we reserve the right to report the matter and to cooperate with all relevant national authorities.

ARTICLE 17. PROCESSING OF PERSONAL DATA AND COOKIES

17.1. The platform uses cookies and similar technologies to ensure proper functioning, analyze traffic, and provide a personalized experience.

17.2. Consent: These technologies are managed through the CookieYes solution, which allows the User to give, refuse, or withdraw consent for various categories of cookies (necessary, statistical, marketing, etc.) in accordance with GDPR requirements.

17.3. Traffic Analysis: lacai.net uses advanced analytics tools, namely Google Analytics 4 (GA4) and Google Search Console, to understand how users interact with the Site. This data is collected primarily in aggregated and pseudonymized form, with the aim of optimizing technical performance and content relevance.

The Platform also processes internal commercial and statistical data through the WooCommerce Analytics feature. This tool is used to generate sales reports, monitor the performance of products and services, manage inventory, and analyze customer interactions within the Marketplace. The purpose of this processing is to optimize business operations and improve offer management; the data is processed at the server level (first-party data) for the exclusive use of the Administrator and, where applicable, of the Sellers for their own sales.

17.4. Incorporated Documents: Accessing and using the Site involves the processing of your personal data. All details regarding the categories of data collected, the purposes, legal bases, and your rights, as well as the use of cookies, can be found in the Privacy Policy (GDPR) and the Cookie Policy, separate documents that form an integral part of these Terms and Conditions.

ARTICLE 18. FORCE MAJEURE AND DISPUTE RESOLUTION

18.1. Neither party shall be liable for any failure to perform its obligations caused by force majeure (e.g., natural disasters, major outages of international networks).

18.2. This document is governed by the laws of Romania. Any dispute shall be resolved amicably or, failing that, by the courts having subject-matter and territorial jurisdiction at the Administrator’s registered office.

18.3. The Administrator reserves the right to modify these Terms at any time to reflect changes to the platform. Continued use constitutes acceptance of the new provisions.

ARTICLE 19. CONTACT AND COMPLAINTS

• Live Chat Module: Integrated directly into the website for technical support.
• General support email: contact@lacai.net
• Legal email / complaints / Single Point of Contact (DSA): legal@lacai.net